FAQ’s

How do I arrange my care?

You would need to contact the office and arrange a meeting with the Registered Manager. This meeting can take place at your home, at our offices, or anywhere that is convenient for you. It will be at a time to suit you and should you wish to have someone you trust present, we are happy to discuss our services with them too.

How quickly can my care package be put into place?

We understand that needs and circumstances can change very quickly, therefore we are able to react just as fast. Please telephone the office and speak with the Registered Manager who can start putting plans in place immediately if necessary.

Is there someone to speak to on the end of the telephone?

Yes, at Flexicare we have a dedicated team of staff who are available to answer your call at all times; we do not operate a complicated automated answering service!. In addition, we have an out of office hours telephone number should you require our assistance in an emergency. This is manned 24 hours a day, 365 days a year.

How do I know my carer is suitable?

At Flexicare all of our staff are trained to the highest of standards and have full training updates every 3 years. In addition we carry out full enhanced DBS check on all staff and have regular supervisions and appraisals throughout the year to monitor them. We are confident that all our carers are knowledgeable and experienced in all aspects of care. We look carefully at your requirements and ensure that they will be fully competent in providing you with an outstanding service.

Will I always have the same carer?

At Flexicare we believe in building relationships and the relationship between you and the carer is the most important.  We understand that it is a big decision to allow someone into your home and building up trust and a rapport will be difficult if you never see the same carer twice! Therefore we will always do our best to send the same carer, however if this is not possible, we will send another dedicated member of our team to ensure your needs are met.

Do I have to pay my Carer at the end of each visit?

No, the Carer will never been paid directly by you and will never ask for money from you. We will ensure that you are fully aware of all charges at the initial stages and we can discuss payment options and funding with you to ensure everything is taken care of before your package begins.

Do you only provide care within the home?

No, our packages are designed to suit you and your lifestyle. Should you require assistance outside of the home we are happy to accommodate you. This could be help at the supermarket, at a local club, on a day trip, cinema or even on holiday. If you tell us your requirements, we will find a suitable way to accommodate these.

Can you offer funding advice?

Yes, we are more than happy to discuss funding options available and what you could benefit from. Our Registered Manager will be pleased to discuss this with you and your advocate.

How can you validate your services?

We are proud to have hundreds of genuine testimonials from satisfied people spanning 5 years to certify our services and we can share these with you. In addition we are fully compliant with the Care Quality Commission and we are members of the United Kingdom Home Care Association.

What happens if my needs change?

If you find that your needs have changed, this is not a problem, we will simply reassess your package and work with you to decide how best to support you. In most cases your care package can be altered quickly and effortlessly.